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Complaints

It is annoying if you have a complaint about the service as you experience them. Still, we kindly ask you to pass on your complaint to Gift in House. This may be by email, regular mail and / or telephone. Our staff of customer contact division will review the complaint and try to everyone's satisfaction to resolve the complaint.
Our data:
Kado in Huis
Klaasstraat 60
5911 JR Venlo
077-3200168
[email protected]

Upon receipt of your complaint, you will receive a confirmation.
We will respond to your complaint within 14 days of receipt, should have more time, then we will inform you on this.
Should you not appreciate, you can always contact the Department of mediation Webshop Hallmark Gift which is connected to House. Should the mediation for any reason does not lead to a satisfactory solution, it is possible to submit your dispute to the Disputes Committee (SGC).

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