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Shipping & Returns

Delivery:

Our packages are delivered by parcel service.
(only for The Netherlands, Belgium and Germany)
For questions about shipping & returns to other countries, please contact us.
info@kadoinhuis.nl

Ordered Monday / Friday for 16:30 hours will be delivered the next day
Saturday delivery only in the Netherlands.
Orders after Friday 16:30 hours and on weekends, will be delivered Tuesday.

You will receive an additional email when the package is sent.
You can specify when you want to receive the package. 
Even with time blocks.

DPD delivers to the following times:

Monday: daytime,Tuesday/Friday 9.00 am till 21.30 pm

You can also have your package delivered to a different address.
You can then enter the desired address in your order.

Returns:

Please check the goods immediately upon receipt for damage.
Should there be any damage to the items you ordered, please inform us within 2 months to contact Present at Home contact.
For products purchased at Kado in Huis (both online and in our store) that trade is permitted within fourteen (14) days of purchase applies.
Exchange is only possible with the original receipt.

The return address is:
Kado in Huis
Klaasstraat 60
5911 JR Venlo (Netherlands)

For purchases made in the webshop, you can send the products back to Kado in Huis within fourteen (14) days after delivery of the product. without giving any reasons 
If you return items, Kado in Huis will repay the amount plus shippingcosts within 10 days after receiving the articles. 
So you receive the purchase price plus the shippingcosts back.
(Provided that the entire order will be returned)
Only the cost of return shipping will be your responsibility.

For return applies:

- The product must be complete and undamaged
- The product should be returned in original packaging when possible.
- Make sure that the whole can not be damaged during transportation
- Send your invoice or a copy of it along with the returned package




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